Frequently Asked Questions
Everything you need to know about shopping with Creed Australia.
Are your fragrances 100% authentic?
Yes, all products sold on Creed Australia are 100% genuine and sourced directly from authorized distributors. Each bottle comes in its original packaging with its unique batch code for verification.
How long does shipping take within Australia?
We offer standard and express shipping via Australia Post. Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days depending on your location.
What is your return policy for opened perfumes?
Due to hygiene and safety standards, we cannot accept returns on fragrances that have been opened or used. We recommend purchasing a sample size first if you are unsure about a specific scent.
Do you offer international shipping?
Currently, Creed Australia exclusively ships within Australia and New Zealand to ensure the fastest delivery times and compliance with local cosmetic transport regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How should I store my Creed fragrance to ensure longevity?
To preserve the integrity of the essential oils, store your bottle in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom cupboard rather than a bathroom.